Our Support to Sustain program was a success, earning high praise from all participating Directors and VPs.
We appreciated the strong focus on how to drive team accountability. We learned – and practiced! — valuable techniques for measuring, supporting, and enabling leaders to effectively lead and coach their teams in achieving measurable results.
This was an essential piece in our strategy to build and sustain a coaching culture.
TELUS’ executive team was looking to get everyone rowing in the same direction. Confusion around competing priorities, inconsistencies in achieving intended outcomes, and a disconnect between senior leaders and coaches jeopardized their success in achieving “Services 2.0” – an innovative initiative to redefine service excellence.
Design curriculum featuring key concepts and principles from Coaching Fundamentals and consisting of a series of self-directed eLessons tailored for TELUS’ executive audience.
Facilitate the successful implementation of leadership best practices across their varied roles in pursuit of the collective mission of Service 2.0. Specifically, employ iterative and experiential learning to
On-time project delivery
Top Box Rating on program effectiveness
TELUS capitalized on the opportunities presented by Support to Sustain to build momentum around Service 2.0 by aligning all stakeholders with a clear purpose and actionable steps.
Through articulate change leadership strategies and a new management operating system, the senior leaders strengthened cross-functional team cohesion and created the perfect conditions for their audacious project to succeed!
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