Level up your game with dynamic webinars exploring cutting-edge topics, the latest trends, and proven best practices to sharpen your skills.
Check back soon.
Better yet, sign up to be the first to hear about any upcoming webinars!
Check back soon.
Better yet, sign up to be the first to hear about any upcoming webinars!
Turbo-Boost Your Coaching With This 3 Minute Technique
Build lasting employee engagement and high customer satisfaction. This simple technique works for all leadership levels and has proven to enhance engagement, positively impact KPIs, increase effiiency, and reduce costs.
Browse our captivating array of articles and resources, brimming with valuable advice, thought-provoking content and industry insights.
The ultimate call center guide, now revised and updated
For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction.
This new edition addresses many industry changes, such as new technology, location-neutral call center, cost efficiencies, and the changing requirements of agents.With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center’s bottom line.
The “best of” insights and key learnings on operating strategies
Inspired by what they’ve learned working with a multitude of teams across a variety of industries worldwide, SwitchGear offers inspiration in return. This book is
Raising the bar on leadership excellence
Called to Action is a Leadership book anthology of inspiring stories by industry leaders and professionals who have answered their call to action in their personal and/or professional lives.
Featuring multiple co-authors, every chapter is an engaging read with stories from leaders who have shown courage, vision and had an impact on the greater community in how they lead others and themselves.
Browse our events calendar for a glimpse into our exciting past activities, memorable gatherings, and upcoming events.
From innovative projects to community engagements, share in what makes us tick!
Past Events