RESULTS. GUARANTEED.

2024 ContactNB Awards of Excellence Winner

CIBC & elevate2Great
Member/Partner Collaboration Award

Ask us how we can be a winning partner for you!

RESULTS. GUARANTEED.

We witnessed real success stories from your coaching program.

We saw a significant and positive trend reversal in AHT, we improved our year over year ASA, and we improved to a 98.8% accuracy rate while achieving revenue growth and reducing costs.
Let’s design your success story!

RESULTS. GUARANTEED.

Not to toot our own horn but...TOOT! TOOT!

Learn how you can create raving fans!

What we solve

How we do it

Through
your superheroes

Through
15min conversations

Through
our recipe for an
exceptional CX

Results achieved

What we solve

We are your trusted co-pilot to build operational efficiency, leadership effectiveness, revenue generation, and an outstanding customer experience.

For the business

  • Reduce absence and attrition
  • Drive operational efficiency by optimizing service levels and process
  • Enable technology to achieve business goals

For the Team Members

  • Shorten learning curve for New Hires
  • Build faster proficiency in critical thinking and judgement
  • Find the balance between sales and service

For the Team Leaders

  • Build consistency and accuracy in diagnostic skills
  • Make coaching effective by being proactive vs. reactive
  • Achieve, control, and sustain results
Tell us what you’d like to solve

Drive results through your change superheroes: The Coaches

Your first- and second-line leaders hold the unique ability to directly shape the mindset and actions of team members, guiding them towards new perspectives, skills, and ultimately, improved performance and outcomes. These leaders possess extraordinary abilities. Unlock those abilities and watch your superheroes transform ideas into action.

First-line leaders:

  • Initiate change by first establishing trust, then staying curious about what motivates each team member to embrace it
  • Leverage critical thinking prowess to build human-centric performance improvement strategies

Second-line leaders:

  • Build proficiency of first-line leaders as this determines the momentum of change and its impact on results, then protect dedicated time for team development
  • Enhance value by integrating a comprehensive business outlook, harmonizing organizational objectives with individual member needs
Learn how to unleash the power of your superheroes!

Got 15 minutes?

That’s all it takes to make a measurable difference! Our short-duration, high-frequency coaching conversations deliver the perfect balance in managing schedules and service levels, while fostering swift behavioral changes that fuel rapid cycles of continuous improvement.

Firmly embedded in behavioral science principles, our coaching techniques enable time-pressed leaders to instill trust and a growth mindset among their team members.

This fusion of optimal time and technique has been a proven game-changer for coaches and team members alike in achieving skill mastery!

Read about how these techniques create high-performing teams

Unlock the recipe for an exceptional CX

Ever wondered if there was a formula to having consistently great customer interactions? Wonder no more. The answer is Yes! And we’ve conveniently packaged it into our Customer Experience Blueprint, aka “CEB”. It’s not a script — it’s a skills library or a navigational chart categorized from Hello through to Goodbye, guiding team members to deliver exceptional experiences.

This comprehensive, yet easy-to-follow tool is the recipe, and it promises to:

  • Establish common language
  • Provide a clear standard of what ‘Good’ sounds and reads like
  • Outline repeatable steps to deliver consistent outcomes across diverse contact types and channels
  • Enable effective and efficient contact handling
  • Accelerate skill-building of customer facing teams to get faster results
  • Satisfy your team member’s need to be natural and authentic
Let’s whip up your customized secret sauce for exceptional CXs

Numbers tell our story

We boast a proven track record of enabling organizations worldwide to surpass their business targets.

Through innovative solutions and strategic guidance, we’ve consistently fueled success stories, driving growth and delivering unparalleled results.

With our expertise, join the ranks of our satisfied clients and elevate your business to new heights. Let us be your partner in achieving lasting success!

Tell us which business results you’re ready to elevate to great